Privacy Policy
Double Diva Investigations
Section 1: Our Commitment to Your Privacy
Double Diva Investigations (“Double Diva Investigations,” “we,” “us,” or “our”) respects the privacy of individuals and is committed to handling personal information responsibly, lawfully, and with appropriate care.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, inquire about our services, or engage us to provide investigative services.
Because investigative services may involve sensitive and confidential information, we recognize the importance of protecting the information entrusted to us while conducting business in a lawful and professional manner.
This policy applies to our website at https://www.doubledivainvestigations.ca and to personal information handled in connection with our business, subject to applicable law and any more specific terms or notices provided for a particular service.
Section 2: Personal Information We May Collect
The type of personal information we collect depends on your interactions with us and the services requested.
Information may include:
Contact and identification information
Name and contact details, including email address and telephone number.
Information reasonably necessary to identify or communicate with a client or prospective client.
Inquiry and communication information
Information you provide through website forms, email, telephone calls, consultations, or other communications.
Details about the services you are seeking and information reasonably necessary to respond to your inquiry.
Client and investigative information
Information provided by clients in connection with a requested investigation.
Relevant information about individuals, events, locations, activities, or circumstances that are the subject of an assignment.
Information obtained from sources relevant to an assignment, where collection is lawful and appropriate.
Records, notes, photographs, documents, or other materials where relevant to the services requested and lawfully obtained.
Website and technical information
Information such as IP address, browser type, device information, website usage, and cookie data, where collected through website functionality or enabled analytics and other technologies.
We seek to limit the collection of personal information to what is reasonably necessary for identified and legitimate purposes.
Section 3: How We Collect Personal Information
We may collect personal information directly from you when you contact us, complete a website form, request information, participate in a consultation, or engage our services.
In connection with investigative assignments, we may also receive information from clients or obtain relevant information from other sources, where permitted by applicable law. Depending on the assignment, those sources may include publicly available records, documents, witnesses, or other relevant sources.
The circumstances of an investigation may affect how information is collected. Where required by law, we will obtain appropriate consent or rely on another lawful basis for collection, use, or disclosure.
Section 4: How We Use Personal Information
We may use personal information for purposes such as:
Responding to inquiries and communicating with prospective or existing clients.
Assessing service requests and determining whether we can undertake an assignment.
Providing investigative services in accordance with client instructions, applicable agreements, and the law.
Reviewing, organizing, documenting, and reporting relevant information in connection with an assignment.
Managing client relationships, billing, records, and business administration.
Maintaining and improving our website and business operations.
Protecting against fraud, unauthorized access, or misuse of our services.
Meeting applicable legal, regulatory, contractual, and professional obligations.
Establishing, exercising, or defending legal claims where appropriate.
We will not use personal information for a materially different purpose unless the individual has provided any required consent or the use is otherwise permitted or required by law.
Section 5: Investigative Services and Third-Party Information
Investigations may involve personal information relating to people other than the client who requested the service.
Where an assignment involves information about another individual, we handle that information in accordance with applicable legal requirements, the nature and purpose of the assignment, and any relevant contractual obligations.
We seek to limit the collection, use, and disclosure of information to what is reasonably necessary for the assignment and legally permissible.
Nothing in this Privacy Policy authorizes unlawful surveillance, unauthorized access to accounts or devices, or any other activity prohibited by law.
The circumstances of each assignment may differ. We do not guarantee that every type of information will be collected in every case or that information will be available from any particular source.
Section 6: Confidentiality
We understand that clients may share sensitive information when seeking investigative assistance.
We take reasonable steps to handle client communications and assignment-related information discreetly and to restrict access to authorized individuals who need the information for legitimate business purposes.
Information may be disclosed when authorized by the client, necessary for an agreed service, handled by an authorized service provider, or otherwise permitted or required by law.
Confidentiality is subject to applicable legal obligations and circumstances in which disclosure is lawfully required or authorized. We cannot guarantee absolute confidentiality in every circumstance or guarantee the security of every electronic communication.
Section 7: Consent and Lawful Processing
We handle personal information in accordance with applicable privacy laws.
Where consent is required, we seek meaningful consent for the relevant collection, use, or disclosure. In some circumstances, applicable law may permit or require the handling of information without consent.
Where appropriate and legally permitted, individuals may withdraw consent to a particular use or disclosure. Withdrawal may not affect processing already undertaken or activities that may continue under another lawful basis. It may also affect our ability to provide a requested service.
Section 8: Disclosure to Third Parties
We do not sell personal information as a business practice.
We may disclose personal information in limited circumstances, including:
To service providers who support our website, communications, recordkeeping, or business operations, where appropriate safeguards and contractual arrangements are used as necessary.
To a client as part of an agreed investigative service or report, subject to applicable law and the terms of the engagement.
To professional advisers, insurers, or other parties where reasonably necessary for legitimate business or legal purposes.
Where the individual has authorized the disclosure.
Where disclosure is required or permitted by applicable law, court order, or lawful process.
Where disclosure is reasonably necessary to establish, exercise, or defend legal rights, where permitted by law.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
Section 9: Website Cookies and Analytics
Our website may use cookies or similar technologies to support functionality, understand website traffic, improve performance, or provide features offered by Wix or other enabled third-party services.
The information collected depends on the website configuration and the services actually enabled.
You may be able to control cookies through your browser settings or available website consent tools. Disabling certain cookies may affect some website features.
We encourage visitors to review any cookie notices or consent options presented on our website.
Section 10: Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services that operate under their own privacy policies.
We do not control the privacy practices of independent third parties and are not responsible for their handling of information. We encourage you to review their privacy terms before providing personal information to them.
Where third-party service providers process personal information on our behalf, we seek to use reasonable safeguards appropriate to the nature of the information and service.
Section 11: Storage, Security, and Retention
We take reasonable administrative, technical, and physical measures appropriate to the sensitivity of the personal information we handle.
These measures are intended to help protect information against unauthorized access, disclosure, loss, misuse, alteration, or destruction. No method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or contractual obligations.
Retention periods may vary depending on the type of information, the nature of an assignment, and relevant legal requirements. When information is no longer required, we take reasonable steps to securely destroy it, delete it, or de-identify it, as appropriate and where legally permitted.
Section 12: Cross-Border Processing
Some website, communications, or business service providers may store or process information outside the province or country in which you reside, including outside Canada.
Where applicable, information processed in another jurisdiction may be subject to that jurisdiction's laws and lawful access requirements.
Our actual cross-border processing depends on the services and systems used in our business. We seek to handle personal information in accordance with applicable legal requirements and appropriate safeguards.
Section 13: Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Ask questions about how your information is collected, used, disclosed, or retained.
Withdraw consent where consent is the applicable basis for processing and withdrawal is legally available.
Raise a concern or complaint about our handling of personal information.
We may need to verify your identity and clarify the scope of a request before responding. Certain information may be withheld where permitted or required by law, including in circumstances involving another person's privacy, legal privilege, or applicable investigative or legal restrictions.
To submit a privacy request, please use the contact details in Section 17.
Section 14: Children's Privacy
Our website is not intended to encourage children to submit personal information without appropriate authorization.
If you believe a child has submitted personal information to us inappropriately, please contact us so we can review the circumstances and take appropriate action where necessary.
Section 15: Privacy Concerns and Complaints
If you have a question or concern about how we handle personal information, please contact us first so we can review and respond to the issue.
Depending on the circumstances and the privacy law that applies, you may also have the right to raise a complaint with the relevant privacy regulator, including the Office of the Privacy Commissioner of Canada.
Official information is available at:
https://www.priv.gc.ca/
Section 16: Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, service providers, or applicable legal requirements change.
Any revised version will be posted on this page with an updated effective date. We encourage visitors to review this page periodically.
Section 17: Contact Double Diva Investigations
For questions about this Privacy Policy, requests concerning personal information, or privacy-related concerns, contact us using the details below.
Double Diva Investigations
Website: https://www.doubledivainvestigations.ca
Email: DoubleDivaInvestigations@gmail.com
Telephone: 249-315-8847
We will review privacy-related inquiries and respond in accordance with applicable law.
Thank you for placing your trust in Double Diva Investigations.
EFFECTIVE SEPTEMBER 2025